A complete solution for Patient Relations requires more than a simple component for managing complaints, grievances, suggestions and regulatory requirements. A complete solution must interact with other quality, and safety solutions while providing the foundation and process enhancement for improving Patient Satisfaction.
 
Peminic’s Patient Relations Suite combines the following two components into a seamlessly integrated solution. 

• Customer Relations Manager - Manages activities related patient complaints, compliments, suggestions and grievances to facilitate response to the patient and the CMS grievance process.
• Root Cause Manager - Identifies the "Root Cause" of some of your organization's common complaints and grievances. This solution manages the work load of conducting and documenting a Root Cause Analysis by providing the customer with team management, communication and task assignments, along with additional reporting and analysis tools for RCA activity. Based on the JCAHO Framework. Knowledge is power.

This Suite, when complemented with other Peminic Solution Suites, shares valuable information, administration and functionality making the sum of the parts far greater.
 
Peminic’s integrated suite approach will prevent your organization from backing itself into a corner by eliminating the “silo’d” – stand alone methodology of the past.