Comprehensive patient relations management is critical to maximizing service recovery efforts. It also dramatically increases productivity, enables effective analysis and trending of incident data, and ensures compliance with regulatory requirements.

Our clients tell us that Relationship Manager:

• Improves their complaint and grievance processes, resulting in increased patient satisfaction and loyalty.
• Improves collaboration between departments regarding investigations and notification of significant events.
• Saves time collecting information, allowing managers to focus on improving satisfaction.
• Provides robust reporting and report distribution.
• Improves both the quality and quantity of information collected through a user friendly interface

Because no two customers are alike, Peminic Relationship Manager is flexible to reflect your organization’s business workflow and applicable industry standards. We also interface with your system infrastructure to leverage existing investment.

Relationship Manager is available stand-alone or can be integrated with other Peminic WEBagent enterprise risk management solutions.